FAQ
What type of silver do you use?
We use 925 sterling silver, which means the jewelry is made of 92.5% pure silver, hallmarked for authenticity and quality.
Do your products come with any certification?
Yes, all our products are 925 hallmarked and carefully inspected to meet quality standards.
How long will it take to receive my order?
We dispatch all orders within 24 hours via air courier, and you can expect delivery within 3–4 working days across India.
How long will it take to get my package?Can I return or exchange an item?
Yes! We offer a 7-day return or exchange policy. The item must be unused, in its original packaging, and returned within 7 days of delivery.
How do I request a return or exchange?
Simply email us at support@rajatam.co with your order ID and reason for return/exchange. Our team will guide you through the process.
Do you offer international shipping?
Currently, we ship only within India. International shipping will be launched soon — stay tuned!
(If you already ship worldwide, replace the above with: “Yes, we offer worldwide shipping via trusted courier partners. Delivery times may vary based on the country.”)
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via SMS and email so you can monitor your delivery status in real-time.
What if I receive a damaged or wrong item?
In the rare event of receiving a damaged or incorrect product, contact us immediately at support@rajatam.co with photos. We’ll arrange a free replacement.
What payment methods do you accept?
We accept all major payment options including UPI, credit/debit cards, net banking, and wallets via secure payment gateway (Razorpay).
How should I care for my silver jewelry?
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